Uber driver 'drove into a canal and still charged me £29 for the journey', passenger claims

A FURIOUS woman has claimed that an Uber driver drove into a canal – and still charged her £29 for the journey. 

Emma Lavelle, 30, urged the driver to stop as he veered towards the Bridgewater Canal in Salford, Greater Manchester. 

The driver later told cops he had been following his Satnav during the nightmarish journey in the early hours of April 11, Manchester Evening News reports. 

Furious Emma managed to climb out of the vehicle and was told to walk the rest of the journey – but claims she was still charged £29.31 for the trip.

She said: “I thought ‘what the hell has even happened? How has he not seen the canal in front of him?

“He turned down the wrong street and I said 'you shouldn’t be here. Don’t continue down that road, there’s a canal’.


“He just carried on and I told him he was in the canal. He asked me if I could get out and thankfully, I could.

“He said 'are you okay to walk home?' It’s a 15-minute walk and not the nicest area to walk on your own."

She added: “They said they would investigate but no one came back to me.

“Then when it was on the news, I contacted them again with the article and they emailed to say they would give me a refund.

“He wasn’t going that fast. He was sort of going around 5mph, then all of a sudden the front of the car went into the canal.”

Uber have pledged to investigate the report.

A spokesperson said: “We are currently investigating this concerning report. The safety of our customers, drivers who use the Uber app and the general public is a top priority for Uber.

“All drivers who use the app are required to adhere to the Highway Code, and any dangerous driving can result in drivers being removed from the app.”

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