Hotel housekeeper forced to work for £1.41-an-hour and sleep on a chair in CELLAR

A HOTEL housekeeper was forced to work for just £1.41 an hour and sleep on a chair in a cellar.

Julie Miles, 69, was treated "as a servant" and worked brutal 60-hour weeks, cleaning and cooking at the Great Western Hotel in Abergavenny, Wales.

She wasn't allowed to take a single day's holiday over her three years three under the control of her exploitative boss Gary Hesp.

He paid her as little as £84.92 a week for her work in return for accommodation, an employment tribunal was told.

The hotel owner and manager also made Mrs Miles, who was vulnerable and nowhere else to live, sleep in a chair in a cold laundry room in the basement of the hotel.

The relationship between the housekeeper and her employers was "master and servant", with Mrs Miles having to cater to Mr Hesp's every "beck and call", 24 hours a day, the tribunal found.

He was even said to have told her: "You worked last year without a day off – you can do it again."

The 67-year-old married manager also sexually harassed the pensioner by sliding his arm around her waist on three separate occasions, to which Mrs Miles stepped away to indicate she was not consenting to his inappropriate touching.

Mrs Miles felt powerless and unable to complain out of fear of being fired.

But her boss has now been ordered to pay her £55,000 after she won a series of claims against him at the tribunal.

The hearing in Cardiff was told Mrs Miles began working at the £70 a night hotel – owned by Mr Hesp and his wife Loraine – at the end of 2014, and as part of her role had to clean almost the entire property on her own.

On a daily basis, she had to strip beds, wash, dry and iron the bed linen, make the beds with fresh sheets, clean rooms, hoover and mop and clean the toilets in the bar.

The hearing was told Mr Hesp knew Mrs Miles was in a vulnerable position because of her financial difficulties and he "exploited" her circumstances.

He had a full time job as a bathroom salesman in Devon and Cornwall and used her to keep the hotel running in his absence, the tribunal heard.

For on average 60-hour weeks, Mrs Miles was paid between £84 and £99. meaning she was paid below the national minimum wage throughout the three years and five months that she worked at the hotel.

In 2016 to 2017, the national minimum wage was £7.20 an hour and Mrs Miles' hourly wage was £1.41, the tribunal found.

Her pay was so low because Mr Hesp deducted £80 a week for accommodation, but for over a year she was only provided with a chair in a cold laundry room in the cellar.

And Mrs Miles was not given a single day of holiday by her boss, the hearing was told.


Employment Judge Laura Jane Howden-Evans said: "From December 2014 onwards, the relationship that existed between (Mrs Miles) and (her employers) was one of master and servant.

"It was only by (her) complying with (their) every instruction, completing work quickly, turning her hand to whatever was necessary to get the rooms ready and more importantly by being at Mr Hesp’s beck and call around the clock, that Mr Hesp was able to keep the hotel ticking over whilst working fulltime in Devon and Cornwall."

The tribunal concluded Mrs Miles was in a vulnerable position because of her financial difficulties and not having a home at all times during her employment with Mrs Hesp.

The tribunal said: "Mrs Miles perceived herself as being an older woman in a vulnerable situation and as such she felt demeaned by Mr Hesp’s unwanted conduct of a sexual nature.

"She felt trapped in a difficult situation as there was no one to complain to as her bosses were Mr Hesp and his wife and she believed that if she complained she would be ousted from the hotel and would have nowhere to live."

Mrs Miles resigned from her job in May 2018.

In her resignation later she said: "The unreasonable working conditions, scant help, long daily hours covering several departments, no day off or minimum wage for three years do not augur well for my future at the Great Western Hotel."

In total, Mrs Miles won £55,194 for unauthorised deductions to her wages, compensation for unfair dismissal, money for holiday not taken and compensation for injury to feelings as a result of the sexual harassment.

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